Yes.

Start the Log by using the Protocol -> Log menu (or Apple Command-3).

Hit the Delete key to clear the log.

Hold down the option key when you click Connect.

A detailed log will be provided. Use the menu File -> Save as... to save to a text file on your desktop.

Send this file in to your Internet Service Provider for help in analyzing connection problems. Use the EnterNet Incident Report form to mail to your Service Provider for a full description of the problem.

After installing EnterNet:

1. In TCP/IP Control Panel, select the following: Connect via: EnterNet
   Configure: Using PPP server
   Set the DNS addresses in the Name Server address field:
   206.191.0.140
   206.191.0.210
2. TCP/IP ->Options (you need to select Edit -> UserMode -> Advanced to display this): Make TCP/IP Active Load only when needed: Unchecked
3. In EnterNet window: Connect via: Ethernet adapter

In TCP/IP Control Panel, select the following:
Connect via: EnterNet
Configure: Using PPP server
Set the DNS addresses in the Name Server address field:
206.191.0.140
206.191.0.210 These values will be updated when you're connection is established. You can verify them by clicking the TCP Info button.

See above about setting the Name Server addresses to 206.191.0.140 and 206.191.0.210. If these placeholder values are not specified, the new negotiated addresses won't be updated.

This error is because EnterNet doesn't support sleep mode on the Mac. It can cause a system freeze. A workaround is to set the "System Sleep whenever it's inactive" setting to "Never" in the Energy Settings control panel.

These features are included in the Windows version and are under consideration for a future release of the Macintosh version.

A compatible version of EnterNet should normally be available before or soon after Apple releases new versions of Mac OS. Enternet is currently not compatible with OS X so please refer to the OS X setup guide.

EnterNet will not support the new Mac OS X. Apple has changed the networking interface and this will require a major rewrite. Please refer to the OS X setup guide to use the HighSpeed service on Mac OS X.

EnterNet supports all current versions of Mac OS starting with 7.6 to the new 9.1 release. The problems that are occasionally reported are due to users not re-installing EnterNet after the OS has been upgraded or deleting the System Folder \Preferences \ Network TeleSystems folder.

There have been reports that it doesn't work on OS 8.1 and occasionally 8.5, which are no longer supported by Apple. We believe it's a problem with the version of Open Transport. In any case we recommend you upgrade either the Open Transport or the OS to a supported Apple release.

EnterNet must be reinstalled whenever the Mac OS is reinstalled or updated. This also holds true when you upgrade the Mac Open Transport library. If you continue to experience problems after re-installing, go to the System \ Preferences Folder and delete the entire Network Telesystems folder. This will clean up any garbage left over from previous installs.


Then restart the Enternet application.

EnterNet will not support the new Mac OS X. Apple has changed the networking interface and this will require a major rewrite. Please refer to the OS X setup guide to use the HighSpeed service on Mac OS X.

EnterNet supports all current versions of Mac OS starting with 7.6 to the new 9.1 release. The problems that are occasionally reported are due to users not re-installing EnterNet after the OS has been upgraded or deleting the System Folder \Preferences \ Network TeleSystems folder.

There have been reports that it doesn't work on OS 8.1 and occasionally 8.5, which are no longer supported by Apple. We believe it's a problem with the version of Open Transport. In any case we recommend you upgrade either the Open Transport or the OS to a supported Apple release.

EnterNet must be reinstalled whenever the Mac OS is reinstalled or updated. This also holds true when you upgrade the Mac Open Transport library. If you continue to experience problems after re-installing, go to the System \ Preferences Folder and delete the entire Network Telesystems folder. This will clean up any garbage left over from previous installs. Then restart the Enternet application.

There are two possibilities:

One crash error has been found, which can be fixed by upgrading the iMac system and CD-ROM firmware. Contact Apple for firmware updates. A more common problem is due to running AppleTalk over the Ethernet interface to the broadband network. This will easily cause AppleTalk collisions with other systems that may also be broadcasting over the same wire. NTS recommends in all cases to avoid problems with AppleTalk by pointing the AppleTalk device on the control panel to a Remote or Printer port.

The obvious cause of this problem is either the equipment/ cable / network connection is not functioning correctly. In rare cases however it was also found to be due to re-installations of different versions of EnterNet, which found conflicting Preferences files. To remove this possibility, uninstall EnterNet, and delete the NTS folder in the System -> Preferences folder. Then re-install EnterNet.

This is a limitation of the Mac OS AppleTalk driver. It is only a problem for users with 2 Ethernet cards, one for shared printer access and the other for the network connection.

No. Uninstall the Ivasion software before installing EnterNet. The WinPoet or MacPoet drivers interfere with the Enternet software's ability to receive packets.

This is a warning that occurs when the connection is disrupted and a network application or browser is still attempting to download data. We are looking into removing this warning in a future release. EnterNet does not currently support automatic connections.

Some Firewire devices have been known to conflict with EnterNet. Disable the Firewire extensions from the Extension Manager and re-install EnterNet as a workaround.

EnterNet 1.09 supports a maximum of 31 characters in the username and password field. If there is a Network Name field also, as is the case with Sympatico's network, this is included in the username field and the total must be less than 31 characters, including the "@" separator.

EnterNet 1.11 increases the length of these fields to 127 characters.

This has been reported by some users. Normally, EnterNet does not require Appletalk and in most cases you should deactivate Appletalk when using EnterNet.

The problem arises when you have an internal network (even just a networked printer) and a remote DSL connection on the same ethernet controller. The Appletalk device affects all networking for a single controller. It would be better to have 2 controllers, one for your internal network and a second for the DSL. If you have only one ethernet controller, you may need to switch the Appletalk interface from the printer connection to print, or to the Ethernet controller for the DSL connection must be switched in order to print documents on a network printer. This should not cause problems with the DSL network, since Appletalk will normally be dropped by the connecting router.

This has been reported by some users. A few have said that it sometimes takes up to 30 minutes to reconnect when this happens. We believe this is an error that occurs when the server does not disconnect cleanly, or the user stops the machine without disconnecting first. When it still fails to reconnect after the reboot, we believe that the server still thinks you're connected and should be able to determine that it's a new connection and delete the prior one. In this case you should contact your ISP for help.

EnterNet supports MAC OS 7.6 through OS 9.1. There have been reports that it doesn't work on OS 8.1, which is no longer supported by Apple. We believe it's a problem with the version of Open Transport included with 8.1. In any case we recommend you upgrade to OS 8.6.

Some users have been able to get airPort to work by using the EnterNet Settings application, and changing the "Connect via" from the built in Ethernet device, to point to the airPort device. If you need further help with airPort, contact Apple for support.