1. Does EnterNet increase any security risks with my broadband connection?
2. What networking protocols work over EnterNet?
3. Does EnterNet PPPoE slow down my network connection?
4. What happens when I start a new session while one is already active?
5. How do I allow PPPoE through my firewall?
6. Does EnterNet support Network Address Translation (NAT)?
7. What servers support PPPoE?
8. Can PPPoE always replace static address assignment?
9. How do I get support for EnterNet?
10. How does EnterNet handle cable disconnects or server crashes?
11. Does EnterNet coexist with Ivasion's MacPoet or WinPoet?
12. How does EnterNet support MTU/MRU settings?
13. Does NTS EnterNet bind to the NetBIOS interface?
14. How Does EnterNet 300 Work?
15. Can the PPPoE Modem plug into my Ethernet hub?
16. Are the cables straight through or crossover?
17. Does the PPPoE modem need a dedicated network?
18. I am currently running MS-DOS 6.20. Can I use a PPPoE Modem?
19. Is DSL better than ISDN?
20. We have 2 PCs at home. Will the PPPoE Modem handle both computers?
21. Does EnterNet work with the Novell Netware 3.2 client?
22. Does EnterNet support USB attached Ethernet or DSL adapters?
23. Packet Logging feature in EnterNet 300 1.3 or higher
24. Do I really need my Windows CD to install EnterNet?
25. Is EnterNet compatible with Microsoft Internet Connection Sharing (ICS in Win98 R2)?
26. I am using Windows XP; Do I need to install the EnterNet software?
27. What happens if I installed the EnterNet software on Windows XP?

Does EnterNet increase any security risks with my broadband connection?

 

 

 

 

 

 

EnterNet has been tested with BRAS servers from Redback Networks, Nortel/Shasta, Alcatel/Assured Access, Pulsecom, Ascend, Siemens/Redstone, Cisco, Spring Tide Networks/Lucent, and Cosign.

No. PPPoE is designed for consumer access to single or multiple network service providers and service levels. The architecture includes subscriber validation and the ability to dynamically select between service/price levels. Some EnterNet models include features to behave more like a fixed address connection, for example "Launch EnterNet on auto startup", "Persistent Connection", and "Auto Connect". Unlike dial-up, PPPoE connections are nearly immediate and may be left on or disabled when not required (depending on security protections in place and the subscriber's own preference). However, the PPPoE model is not yet able to replace all of the characteristics of static IP service. In particular, static addressing through a router connection may be more appropriate for business services, those hosting always-on server-side resources, and for support of legacy, niche, or embedded operating systems.

If you're experiencing problems, you can follow these 4 steps in troubleshooting EnterNet:

1. Read the Frequently Asked Questions (FAQ) for your product, and search on the error or problem.
2. Take a detailed Log of the connection and send it in with your problem description to your Service Provider:
   • Mac
   • Windows
   • Linux
3. For Windows, from the Settings -> Advanced menu, try connecting using the non-default DHCP and Protocol Driver.
   If you are still having problems and are unable to resolve them yourself, please contact Mycybernet Communications and a Residential -Technical Agent will be able to help you.

EnterNet sends an LCP Echo request every 30 seconds to the Network server. The server responds with an Echo Response. If the server stops responding, EnterNet retries the echo 3 times, and waits 30 seconds each time. After 2 minutes, EnterNet will return an error "The server has dropped the connection". The Network Access server usually does the same thing in reverse, sending Echo requests and waiting for responses, and disconnecting if none are detected after a time. LCP Echo packets ensure the physical connection is reliable. It is configurable by clicking on the Network properties. Select the Efficient Networks PPPoE adapter, then the Advanced tab to display or modify the LCP Echo retries and timer values. You can only delay the LCP Echoes; they cannot be turned off.

No. Uninstall the Ivasion software before installing EnterNet. The WinPoet or MacPoet drivers interfere with the Enternet software's ability to receive packets.

EnterNet has been modified recently to support lower MRU sizes. The MTU/MRU sizes are normally negotiated during the connection phase, and then passed up to the TCP/IP configuration to control the TCP Max Segment Size (MSS). In the case of Windows, there was no way to update the TCP protocol dynamically. Starting with version 1.31 for Windows, and version 5.09b for Mac, the MRU size is now settable at install time to a default of 1454. The TCP MSS will be derived to 1414 (MRU size -40 bytes for TCP header) from this value. This is the optimal setting for these platforms, and should not be modified by the user. The MTU/MRU negotiation is no longer used for this feature, so you may see some Configuration Rejects at the protocol level if you're running traces, but this can be ignored. We arrived at this value after more than a year of testing over many networks and applications. We found it was best for the highest certainty of connectivity at optimal performance. By raising the value, it will not improve on performance much, but it will uncover possible problems with router limitations and network applications. We suggest consumers stick with the default value unless you find a better value for your network and customers is more appropriate.

The NetBIOS interface does not bind to the NTS PPPoE adapter. It binds to a protocol, normally the MS TCP/IP or NetBEUI protocols. The distinction is important under the Windows networking interface structure; adapter, protocol, and service components are concerned only with the layer immediately above or below itself. EnterNet PPPoE is installed as a network adapter.

The EnterNet 300 software emulates the dial-up networking log-on process for PCs attached to DSL modems using the PPP Over Ethernet architecture. The user needs to log-on to the network with the appropriate User-id and password. When the customer connects using the EnterNet 300, a PPP session is established with the Broadband Access Server, which assigns an IP address.

The PPPoE Modem is designed to plug into a Network Interface Card (NIC). If you want to have your Mycybernet High Speed service connection accessible by all computers on your internal network, it is recommended that you obtain a second NIC card for one computer and have it act as a gateway server and route all high speed traffic through that machine. The Mycybernet High Speed service will not support or guarantee service for any LAN configurations.

Depending on the modem you have received, the type of cable may vary. Please use the cables that were given with your highspeed kit. If you require a longer cable, contact Mycybernet's technical support team and they will be able to identify which cable would be the correct one, depending on the modem you have.

It could be connected to an existing network through a gateway server or router, although there may be some security concerns. Mycybernet Customer Services offer no support for gateways, routers, or LAN configurations.

Yes and no. Although MS-DOS 6.20 is capable of supporting TCP/IP, today's Internet browsing software is Windows-based only. In order to optimize your Internet sessions, we strongly recommend that you use Windows 95 or higher for your operating system.

ISDN is a proven, mature technology that is widely understood and available. While DSL standards aren't defined as clearly as ISDN standards, the International Telecommunications Union has ratified a standard for ADSL and is expected to ratify a standard for consumer ADSL -- known as G.lite in 1999. While ISDN provides a guaranteed bandwidth over conditioned telephone lines, many DSL services are best effort with no guaranteed speed. However, xDSL services provide much higher data speeds than ISDN.

No. The Netware drivers are incompatible with EnterNet. The only workaround is to use the Microsoft Netware clients.

This is a new feature added into EnterNet 300 version 1.3 or higher. It's not fully supported yet and is only available on Win95/98, not on NT. To enable this feature, search for the EnterNet.ini file and open it with your editor. Under the section [Configuration], add the following parameter: PacketLogging=1 When you restart the EnterNet application and click Connect, a warning message will be displayed that the connection will be slower due to the logging. After the connection is established, right-click on the EnterNet icon in the system tray, then click Advanced. You will see a new tab called PacketLogging. This will contain the trace of the connection. Use the File -> Save menu to save the file to text. You may want to send this into your Mycybernet when analyzing connectivity problems.

Maybe. During installation of software that makes changes to Windows network properties (as does EnterNet), the Windows operating system wants to copy files from the Windows installation CD that may already be present on your hard drive. If during EnterNet installation you are prompted for your Windows CD and you don't have it handy, try pointing the installer to the directory where Windows is installed (Usually "Windows", "WIN98", or something similar). If the installer does not find the files there, try directing the installer to look in the "System" subdirectory of your Windows installation directory. You will probably need to bounce back and forth three or four times between these two directories before Windows finds all the files it is looking for. If the above steps do not work you will need to provide your Windows CD

Yes. You do this by installing EnterNet on the gateway system, and assigning the other systems as client machines.

1. Install the EnterNet 300 V1.34 software. Under Connections -> Settings, click the Advanced button. Under IP Configuration, change from the default "Private API" to "Use DHCP".
   
2. Add the Internet Connection Sharing (ICS) software on your gateway machine (the computer that will connect and share your Internet connection to the client systems (other computers). You do this by clicking "start -> settings -> control panel ->Add/Remove Programs". Click "windows setup". Under "components tab", double-click on the "internet tools" category. Check the "Internet connection sharing" and click on "ok" to install. Note: You will need to go step by step through the Internet sharing setup until it asks the kind of connection. Choose the option for "cable or dsl". Continue and it will prompt you for the device. Select the "Network TeleSystems P.P.P.o.E. adapter". If it shows "Network TeleSystems PPPoE adapter", then the older driver is still present and ICS will not work. You must uninstall, delete the NTSPPPoE.INF file, and reinstall. You will then be prompted to make a setup disk for the client machines. You will be asked to restart.
   
3. Install the setup disk on the client machines.
   
4. On the gateway system, start a connection and then use the ICS application on the client machines. You will be updated with new private addresses, by the gateway system. At this point you should be connected.

NO, Windows XP has it's own built in PPPoE drivers which are compatible with Mycybernet's service. Simply run new connection wizard and select the appropriate settings to create a PPPoE dialup connection.

You can simply uninstall the EnterNet software using the uninstall wizard under the EnterNet menu in the programs menu. If during the un-installation it asks if you want to remove shared files. It is important that you say "NO". Otherwise this may cause connection problems when trying to create a new PPPoE dialup connection.