| Q.1 |
How
do I change my password? |
| Q.2 |
Why
do I sometimes have trouble connecting?
|
| Q.3 |
How
can I check my account status and
usage online? |
| Q.4 |
My
e-mail program is not working properly.
What should I do? |
| Q.5 |
How
do I activate my Anti Spam &
Virus Filter? |
| Q.6 |
How
do I check my emails online? |
| Q.7 |
How
do I cancel my service? |
|
We
recommend that our customers
change their passwords on a
regular basis. To obtain the
best protection:
- Avoid
whole words that can be
found in a dictionary
- Use
a random combination of
numbers and letters (For
example: R20b34Z)
- Use
a combination of upper and
lower-case
- Never
use a pet name, nickname
and never use your user-name
- Write
your password down in a
place only you can access
it
It
is now possible for Cybernet
customers to change passwords
online via our Account Manager.
Please click on "Account
Manager" under "Client
Login". A new Page will
open and you will be asked
to enter your Login ID and
Password, and then choose
"Login". Your account
information will be displayed
as well as a "change
password" option.
BACK
TO TOP
|
|
|
If
you have been able to connect
before, and suddenly find that
you can't, the first thing that
you should try is resetting your
modem. If your modem is external,
you can simply turn it off and
on again. If you modem is internal,
you have to shut your computer
down and turn the whole thing
off to properly reset it. You
can also print out the instructions
for checking your settings from
our support website, which will
enable you to ensure that your
computer matches our recommended
settings. If this does not resolve
the problem, please contact our
"Support Team" by phone.
Our
more confident customers may
try changing the modem's initialization
string. Specific instructions
on changing modem init strings
can be found by directly visiting
your modem manufacturer's web
site or modemhelp.org.
BACK
TO TOP
|
|
Cybernet
enables you to check all of your
account information through a
secure web-based interface. Please
click on "Account
Manager" under "Client
Login". A new Page will open
and you will be asked to enter
your Login ID and Password, and
then choose "Login".
Your account information will
be displayed.
This
window will now present you with
the ability to check and manage
all of your account information
online. You can add email addresses,
examine your monthly time usage,
check your account expiry/signup
dates and much, much more.
BACK
TO TOP
|
|
Email programs
can sometimes be quite frustrating.
The error messages they display
aren’t always concise, and can
often be misleading. The first
thing to do when you encounter
a problem receiving your e-mail
is to check your e-mail settings.
You may do this yourself by visiting
our Technical
Support pages.
If you are
still having trouble, try retyping
your username and password. Check
to see if your "Caps Lock"
key is off (it should be off).
On the Internet, small letters
and capital letters are read as
different characters - meaning
that 'john' and 'JOHN' are completely
different. Also, make sure your
username and password are typed
exactly as they were given to
you - pay special attention to
special characters and upper and
lowercase letters.
BACK
TO TOP
|
|
Cybernet enables you to
protect your email from Junk mail
& Virus. To activate you "POSTINI"
service Please click on "Account
Manager" under "Client
Login". A new page will open
and you will be asked to enter
your Login ID and Password, and
then choose "Login".
Then click on the email tab this
will give you the option to activate
your Postini Mail filter.
BACK
TO TOP
|
|
Cybernet enables
you to check your emails online
through a web-based interface.
Please click on "Web Mail"
under "Client Login".
A new Page will open and you will
be asked to enter your Login ID
and Password, and then choose
"Login". Your emails
will be displayed in the browser. |
|
To cancel
or make changes to any service
you need to send a written notice
via email (accounts@mycybernet.net)
or Fax (905-947-1802) 7 days prior
to your renewal date.
Service will be automatically
renewed if notice is not sent
on time.
|
BACK
TO TOP
|
