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Below are answers to a number of questions that we receive on a regular basis at the Help Desk.

If the answer to your question cannot be found online, please feel free to contact Cybernet Support.

  High Speed ADSL  
What are the minimum system requirements?
When will it be available in my area?
What could prevent me from getting the High Speed service right now?
Will I need a second telephone line?
Does High Speed affect the way I currently use my phone line?
Can the ADSL Modem send and receive fax messages?
Is the ADSL Modem portable?
How long does it take to have the service activated?
Do I get an e-mail address with a High Speed account?
What kind of speed can I expect from Cybernet High Speed?
How do I move my ADSL service to a new Number or Address?

  Email Questions  
Do I have to be connected to Cybernet to send e-mail?
What is an e-mail signature?
How Do I set-up my Email?

  Compare Dial-up Plans  
What is the difference in each dial-up plan?
What is my access user name?

  Server Information  
What are Cybernet DNS Server Names for Dial-up users?
What are Cybernet DNS Names for High Speed ADSL Users


  Dial-Up Access  
How do I make the Cybernet web page my startup page?
I forgot my password.  What can I do?
I share my PC with other people and I don't want them getting on-line using my account. How can I set this up?
How do I add additional mailbox for family members?
When I try to connect I get an error saying "Check you password and try again".  What should I do?
Dial-up Networking will not save my password. How do I fix this?
When I try to check my email I get a message saying "Poplock Busy". How do I get my mail?
How do I reduce Junk & Spam to my Email address?

  Web Pages & Publishing  
What is Cache?
How do I clear the Cache Folder?
How do I change the size of the Cache Folder?
How do I clear the 'Location' or 'Netsite' pulldown menu in Netscape?
What is a Cookie?
Why do I sometimes see 'Error 404: File Not Found' on the net?
How do I keep crawlers and spam bots away from my web page?

  Terminology  
What do these acronyms stand for?
 
 

 

 
CYBERNET HOME ABOUT CYBERNET CLIENT LOGIN CONTACT US

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Cybernet is a Toronto-based Canadian Company specializing in Web hosting, E-Mail, High Speed ADSL, Dial-up Access and has been serving the North American Market since 1997.
© 2004 Cybernet Communications Inc.

 

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