The following article is a list of possible solutions. If after you have followed a step the error is fixed, do not continue troubleshooting.

We recommend that you start at the top and work down.

If you receive this error, always reboot your computer first and then try your connection again.

1. Verify that you entered the DNS numbers correctly within your Mycybernet Dialer. Click here for instructions to verify dialer settings.
2. Verify your Network Components. Remove any components that are not necessary, such as, any extra TCP/IP's, AOL or VPN Adapters. Click here for instructions.
3. Check for proxy settings and clear the cache files. Click here for instructions.
4. Set up the DNS settings in TCP/IP in the Network Control Panel. Click here for instructions.
5. Reinstall Network Components. Click here for instructions.

Verifying the dialler settings

• Windows 95/98
• Windows ME
• Windows NT

Verifying the settings for the Mycybernet Dialler Windows 95/98

1. Double-click on "My Computer".
2. Double-click on "Dial-up Networking".
3. Right-click on the Mycybernet icon and choose "Properties".
4. Verify that the correct dial-up phone number has been entered.
   
   •  Toronto GTA
   •  Canada Wide Access
   •  North America Access
   
   
5. Remove the check mark from "Use Area Code and Dialing Properties".
6. Click on the "Server Types" tab at the top of the Window.
7. The "Type of Dial-up Server" should be "PPP: Internet, Windows NT Server, Windows 95".
8. Under "Advanced Options" the only item that should have a check mark is "Enable Software Compression", remove all of the other check marks.
9. Under "Allowed Network Protocols" the only item that should have a check mark is "TCP/IP", remove all other check marks.
10. Click on "TCP/IP Settings" button. If the DNS numbers are not entered, place a check mark in "Specify Name Server Addresses". In the field for "Primary DNS" type "209.222.63.130", in the field for "Secondary DNS" type "206.186.81.2".

Verifying the Settings for Mycybernet Dialler - Windows ME

1. Click on "Start", then "Settings" and choose "Dial-up Networking".
2. Right-click on the Mycybernet icon and choose "Properties".
3. Verify that the correct dial-up phone number has been entered.
   
   •  Toronto GTA
   •  Canada Wide Access
   •  North America Access
   
   
4. Under the "General" tab - Remove the check the mark from "Use area code and dialing properties".
5. Under the "Networking" tab - The only items that should have a check mark are "Enable Software Compression" and "TCP/IP".
6. Click on "TCP/IP Settings" button. Click in the circle beside "Specify Name Server Addresses". In the field for "Primary DNS" type "209.222.63.130", in the field for "Secondary DNS" type "206.186.81.2".
7. Under the "Security" tab, enter your userid and password.
8. If you made any changes, click "OK" and then test your connection.

Verifying the Settings Mycybernet Dialler - Windows NT

1. Double-click on "My Computer".
2. Double-click on "Dial Up Networking".
3. To view or edit your phone book entry, click "More", click "Edit entry and modem properties".
4. Verify that the correct dial-up phone number has been entered.
   
   •  Toronto GTA
   •  Canada Wide Access
   •  North America Access
   
   
5. Under the "Basic" tab, remove the check mark from "Use telephony dialing properties".
6. Under the "Server" tab, the only items that should be selected are "Enable Software Compression" and "TCP/IP".
7. Click on "TCP/IP Settings" button. Click in the circle beside "Specify Name Server Addresses". In the field for "Primary DNS" type "209.222.63.130", in the field for "Secondary DNS" type "206.186.81.2".
8. Click on "OK" and you are ready to test your connection.

Verifying the Network Control Panel

1. Double-click on "My Computer".
2. Double-click on "Control Panel".
3. Double-click on the "Network" icon.
4. Under the "Configuration" tab the only items that should be installed are, "Client for Microsoft Network", "Dial-up Adapter" and "TCP/IP".
5. Remove any other components, such as, extra "Dial-up Adapters", "TCP/IP", "NetBeui", "IPX/SPX", "AOL Adapters" or "VPN Adapters". To Remove them, select the item and click "Remove".
6. Click "OK" At this time you will be prompted to reboot the machine, click "Yes" and let the computer reboot.

Checking for proxy settings and clearing the cache.

• Internet Explorer: Clearing the cache
• Internet Explorer: Checking for proxies
• Netscape: Clearing the cache
• Netscape: Checking for proxies

Internet Explorer: Clearing the cache

1. From the Menu Options in Internet Explorer click on Tools and choose Internet Options.
2. Under the General Tab in the middle of the window under Temporary Internet Files click on Delete Files. Place a check mark in Delete Offline Content as well and click ok.
3. It will than clear the cache on the browser. Click on Ok. Try to view the web page again.
4. If you are still unable to view web pages continue:

Internet Explorer: Checking for proxies

1. From the Menu Options in Internet Explorer click on Tools and choose Internet Options.
2. Click on the Connection Tab
3. Verify that Mycybernet is set as the Default Connection
4. Make sure that Always Dial My Default Connection is selected and that Mycybernet is the default
5. On the bottom of this window click on the Lan Settings Button
6. Make sure that the check mark is in Automatic Detect Settings. If not place the check mark in this option.
7. Click on Ok and try to browse the Internet again.

Netscape: Clearing the cache

1. From the Netscape Browser Menu, click on Edit and than Preferences
2. Under Category scroll to the bottom until you find Advanced.
3. Click on the + next to Advanced. It will than be a -
4. You will get an indented list, click on cache
5. To the right of the window click on Clear Memory Cache
6. Than click on Clear Disk Cache
7. Click on Ok at the bottom of the window and try to browse again.

Netscape: Checking for proxies

1. From the Netscape Browser Menu, click on Edit and than Preferences
2. Under Category scroll to the bottom until you find Advanced.
3. Click on the + next to Advanced. It will than be a -
4. You will get an indented list, click on Proxies
5. Make sure Direct Connection to the Internet is selected
6. Click on Ok at the bottom of the window and try to browse again.

Setting up the DNS servers in TCP/IP

• Windows 95/98
• Windows ME
• Windows NT

Setting up the DNS settings in TCP/IP for Windows 95

1. Click on the "Start" button and choose "Settings", then choose "Control Panel".
2. Find the icon called "Network" and double-click on it.
3. The first screen you will see has a listing of all of the installed network components.
4. Scroll through the list until you see the component called "TCP/IP -> Dial-up Adapter". (Note: You may only have one "TCP/IP". Use it instead.)
5. Double-click on the "TCP/IP -> Dial-up Adapter".
6. Click on the "DNS Configuration" tab.
7. Enter your userid as the "Host Name".
8. Enter "mycybernet.net" as the "Domain".
9. Enter "209.222.63.130" in the "DNS Server Search Order" box and click "Add". Do the same for "206.186.81.2".
10. Click "Ok", then click "Ok" again, and say "Yes" to restart your computer.

Setting up the DNS settings in TCP/IP for Windows ME

1. Click on the "Start" button and choose "Settings", then choose "Control Panel".
2. Find the icon called "Network" and double-click on it.
3. The first screen you will see has a listing of all of the installed network components.
4. Scroll through the list until you see the component called "TCP/IP -> Dial-up Adapter". (Note: You may only have one "TCP/IP". Use it instead.)
5. Double-click on the "TCP/IP -> Dial-up Adapter".
6. Click on the "DNS Configuration" tab.
7. Enter your userid as the "Host Name".
8. Enter "mycybernet.net" as the "Domain".
9. Enter "209.222.63.130" in the "DNS Server Search Order" box and click "Add". Do the same for "206.186.81.2".
10. Click "Ok", then click "Ok" again, and say "Yes" to restart your computer.

Setting up the DNS settings in TCP/IP for Windows NT

1. Click on the "Start" button and choose "Settings", then choose "Control Panel".
2. Find the icon called "Network" and double-click on it.
3. The first screen you will see has a listing of all of the installed network components.
4. Scroll through the list until you see the component called "TCP/IP -> Dial-up Adapter". (Note: You may only have one "TCP/IP". Use it instead.)
5. Double-click on the "TCP/IP -> Dial-up Adapter".
6. Click on the "DNS Configuration" tab.
7. Enter your userid as the "Host Name".
8. Enter "mycybernet.net" as the "Domain".
9. Enter "209.222.63.130" in the "DNS Server Search Order" box and click "Add". Do the same for "206.186.81.2".
10. Click "Ok", then click "Ok" again, and say "Yes" to restart your computer.

Re-installing the Network Components
Note: You will need your Windows Operating CD to complete these tasks!!

1. Double-click on "My Computer".
2. Double-click on "Control Panel".
3. Double-click on the "Network" icon.
4. Under the "Configuration" tab, remove all of the installed components.
5. Click "OK", it will prompt you and tell you that the network in not complete, click "OK" and say "Yes" to reboot the machine.
6. Once "Rebooted", open the "Network" icon.
7. Click "Add", then choose "Adapter", and click "Add". Under "Manufacturers" choose "Microsoft". Under "Network Adapter" select "Dial-up Adapter".
8. Click "OK".
9. Click "Add", then choose "Protocol", and click "Add". Under "Manufacturers" choose "Microsoft". Under "Network Protocols" select "TCP/IP".
10. Click "OK".
11. Click "Add", then choose "Client", and click "Add". Under "Manufacturers" choose "Microsoft". Under "Network Clients" select "Client for Microsoft Networks".
12. Click "OK".
13. Click on the "Identification" tab. Enter your userid as the "Computer Name", and "Mycybernet" as the "Workgroup".
14. Click "OK". You will be prompted for your Windows CD, place the CD in the CD ROM drive and click "Continue".
15. You will be prompted to restart. Click yes and let the system reboot.