For every business Internet access has become essential. To assure the reliability of this, Cybernet Communication dedicates considerable time and resources in developing network reinforcements and redundancies.

By it's definition, the quality of Internet service is linked to many factors out of Cybernet's control. However, as part of our commitment to quality and providing reliable service, we have establish a service quality standard that we have registered in this guarantee.

Cybernet Communications will maintain the installed Internet access for all its business clients to provide them the best performance when accessing the Internet. To achieve this goal, Cybernet Communications guarantees the following to it's Business clients using Dialup 56k, ISDN, High-Speed ADSL and T1 services.

Should Internet access service become unavailable for more than 4 hours, measured between 7 a.m. and 9 p.m. every day, affected client will receive a credit. That credit will be equivalent, for each four (4) hour period of unavailability during that month, to one day of service charges due that month for the service affected.

This guarantee does not cover service interruptions caused by equipment failure or events which are not the direct responsibility of Cybernet's personnel. This guarantee does not cover service interruptions due to scheduled maintenance which will be announced in advance to all the potentially affected customers, or will it be for emergency network maintenance or for events associated with customer service activations.

This guarantee does not cover service interruptions for residential plans used for business.

Credits granted under this guarantee for the unavailability of services for a given month will not exceed 50 % of the total monthly expenses charged for this month for the affected service.

If your web site downtime is more than a cumulative .72 hours per month, we will credit the amount of downtime over .72 hours to your next hosting fees. Downtime is referred to as our network equipment being down. We do not possess control over the Internet, therefore we cannot guarantee that you will be able to access your site due to circumstances beyond our control. We guarantee that our network will be up and functioning 99.99% of the time per month. We feel a safety net of .01% each month allows us time for repairs and unforeseen events that may arise.

In order for you to receive a credit on your account, you must request such credit within ten (10) days after you experienced the down time. You must request credit by sending an electronic mail message to accounts@mycybernet.net. For security, the body of this message must contain your account number, the dates and times of the unavailability of your website, and such other customer identification required by Cybernet Communications Inc.. Credits will usually be applied within (30) days of your credit request. Credit to your account shall be your sole and exclusive remedy in the event of an outage.

Credits shall not be provided to you in the event that you have any outage resulting from

(1) scheduled maintenance which will be announced in advance to all the potentially affected customers.
(2) your behavior or the performance or failure of your equipment, facilities or applications, or
(3) circumstances beyond Cybernet Communications Inc. reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services, including DNS propagation, domain name registration / transfer, failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your web site, or
(4) a client breaking any item in Cybernet Communications Inc. "terms of conditions and acceptable use policy" causing a server to fail as a result.

Each of our web hosting plans carries a 30 day Money Back Guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees, domain processing fees and overages.

This policy does not apply to any additional services such as overages, disk space, extras, etc. All cancellations must be received in writing as per the deadlines indicated; regular mail, e-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.